1. Introduction

MV Maroleng ("we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This privacy policy informs you how we look after your personal data when you visit our website (mvmaroleng.co.za) and tells you about your privacy rights and how the law protects you.
This policy is specifically structured to comply with the Protection of Personal Information Act No 4 of 2013 (POPIA) of South Africa and international digital advertising standards, including Google Ads requirements.

2. Responsible Party Information

The responsible party for processing your data under South African law is:
Business Trading Name: MV Maroleng
Statutory Registration: Council for Debt Collectors (CFDC Reg No: 00152831/24)
Address: Atrium on 5th, 5th Street, Sandton 2196
Contact Email: info@mvmaroleng.co.za
Contact Phone: (010) 502 1876

3. The Data We Collect About You

Personal data, or personal information, means any information about an entity or individual from which that party can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: includes first name, last name, corporate directorships, registered entity names, or similar identifiers when provided voluntarily via a commercial contact form.
Contact Data: includes corporate email addresses, commercial phone numbers, billing parameters, or verified physical addresses.
Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you navigate our website, query our service sections, and interact with our corporate modules.

4. How We Collect Your Data

We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity and Contact Data by filling in formal case intake layouts or by corresponding with our commercial desks by post, phone, email or otherwise.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

5. Google Ads & Third-Party Analytics Tracking Notice

We use Google Ads online advertising services, including conversion tracking and remarketing features, alongside tools like Google Maps analytics to optimize our site experience, track campaign metrics, and guide our B2B digital outreach.
Third-party vendors, including Google, use cookies, web beacons, and unique device identifiers to serve tailored commercial advertisements across the internet based on someone's past visits to our website.
No personally identifiable data or confidential corporate intake parameters (such as names, business accounts, or emails) are shared with Google or third-party marketing networks through these tracking technologies without your explicit consent.
Opt-Out Instructions: You can manage your ad personalization settings or opt-out completely from Google's use of cookies by visiting the official Google Ads Settings page. Alternatively, you can configure your tracking preferences via the Network Advertising Initiative (NAI) opt-out platform.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To process, evaluate, and respond to commercial claims and tracking inquiries submitted via our web portals.
To deliver relevant website content and B2B advertisements to you and measure the operational effectiveness of the corporate advertising we serve.
To use data analytics to improve our website layouts, standalone sub-page systems, overall marketing, and user experiences.
Where it is necessary for our legitimate statutory recovery interests and your corporate interests and fundamental rights do not override those frameworks.

7. Your Legal Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have explicit rights in relation to your personal information, including:
Request access to your personal information free of charge to confirm what data we hold.
Request correction of the personal information that we hold about you to rectify incomplete, altered, or inaccurate data blocks.
Request destruction or deletion of your personal information where there is no lawful or overriding statutory debt recovery reason for us to continue processing it.
Object to processing of your personal information for direct marketing or where we are relying on a legitimate commercial interest framework.
File a complaint at any time with the Information Regulator of South Africa if you believe your data privacy rights have been infringed.

8. Data Security

We have put in place appropriate, institutional-tier security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. This includes the use of encrypted SSL/TLS connections for all web traffic and secure internal access protocols. However, please note that no transmission over the internet or email communication is completely secure, and we cannot guarantee absolute security.